Terms and Conditions
- Check-in: 2:00 pm
- Checkout: 10:00 am
- Self check-in with smart lock
- No smoking
- No pets
- No parties or events other than wedding events with prior owners approval
- Quiet after 10pm
Please note: In the event that a guest is unable to travel due to government travel restrictions, we offer a future booking credit of your choice of dates (subject to availability) at no penalty and with no seasonal surcharges for your new dates.
- Cancel 0-7 days out = non refundable
- Cancel 8-15 days out = 50% refund, OR book future date at no penalty.
- Cancel more than 15 days out = Full refund less $100 administration fee (is redeemable from your future bookings).
Please note: We require that any refunds be paid to a bank account of your choice regardless of payment method.
A booking will be held as per the dates and rate specified at the date of booking for 24 hours. To confirm and secure a booking, a valid credit card payment or a direct cash deposit equal to 50% of the total booking cost will be required. Variations to this may apply during peak periods at Property Management’s absolute discretion. Payment of this deposit indicates your acceptance of Kurrajong Barn and Cottages Terms and Conditions and policies.
Use of Visa, Master Card or Amex will attract a 1% fee. If you would like to pay via Bank Transfer, please enter “Bank Transfer” in guest comments, and transfer funds to the bank account details listed under Payment Policy.
The details of a valid credit or debit card will be required for security upon check-in.
This booking is for a self-contained stay. Daily housekeeping service is not included in this tariff.
Early check-in / late check-out: Normal check-in is from 2pm and check-out by 10am. Early check-in and/or late check-out can be requested and will be subject to availability and housekeeping requirements.
Non Smoking: There is a strict non-smoking policy in all of Kurrajong Barn and Cottages. If the accommodation is contaminated by smoke from a guest (including a guest’s visitor) smoking in or near the building, the costs incurred from necessary carpet cleaning and laundering of all soft furnishings will be deducted or charged as per the payment details that were provided at time of confirmation or check-in.
Gatherings / Group Bookings: The maximum number of guests in any property is never to exceed the licensing (10 guests for Kurrajong Barn, 4 guests in Blue Wren Cottage). Note that infants under the age of 2 do not count in guest number.
Strictly No Outside Guests Without Prior Approval of the Owners: Kurrajong Barn and Cottages property and facilities are exclusively for the use of current paying guests only. Please note that outside visitors are strictly forbidden without prior approval of the owners.
Under NO circumstances do we allow Campervans, Tents, Motorhomes, Camper trailers or any type of mobile accommodations to be brought on Kurrajong grounds. If this condition is ignored, caretakers will ask the guests to depart immediately.
Strictly No Pets: Whilst we love our family pets, for the quiet peace and enjoyment of all current and future guests of Kurrajong Barn and Cottages, and those of the native animals surrounding the Property, we have a strict no-pet policy.
Liability: For a group booking, the guest registered on the account as the Lead Guest will be personally liable for any costs or further charges incurred by any guest (including any company or association) of the group booking and such costs or charges will be charged in accordance with the payment details provided by the Lead Guest at the time of confirmation or check-in.
Further Costs and Charges:
The further costs or charges that a booking will be subject to, and which a guest (or Lead Guest, as the case may be) may incur during their stay includes, but is not limited to:
i) Damage to Kurrajong Barn and Cottages and Property Or Stolen Items: The cost of replacing any stolen items or rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests (or of their visitors) to Kurrajong Barn and Cottages property or structure will be charged to the guest responsible for the booking in accordance with the payment details provided at the time of confirmation or check-in Alternatively, an invoice will be sent to the guest’s registered address for prompt payment.
Damage discovered during a guest’s stay will be drawn to the guest’s attention and dealt with as appropriate at the time, at the absolute discretion of Property Management, which may result in a charge being applied. If discovered after the departure of a guest, a charge will be applied as set out above.
In an effort to keep any costs incurred by a guest in this respect to a minimum, we will make all reasonable efforts to rectify any damage internally prior to contracting external specialists. , In order to minimise the risk of further consequential damage and to allow staff the opportunity to rectify the damage as soon as possible, we appreciate if guests could advise staff as soon as they become aware of any damage caused
ii) Excess Cleaning: In the event a guest or guests leave the accommodation in a state that requires more than the standard cleaning service for the end of a stay, an excess cleaning surcharge will be incurred and charged to the guest in accordance with the payment details provided at the time of confirmation or check-in, or as otherwise agreed. The applicable charge will represent the cost of the excess cleaning required and will be communicated to the guest at the time of charge.
iii) Excess Wood: During our cooler months, April to October, a generous amount of fire wood will be provided for the enjoyment of guests for the duration of their stay. Fire wood is kept in the wood barrel located at the front of each cottage. In the event a guest consumes an amount in excess of that provided for the cottage in which they are staying, a surcharge will be incurred. Details of the applicable surcharge is available upon request. Wood usage is not included in the tariff during our warmer months November to March, hence the discounted rates.
iv) Postal Return of Forgotten Items: The total cost of the return postage to a guest of any forgotten items will be charged in accordance with the payment details provided at time of booking or confirmation, or as otherwise agreed. Cancellation Policy
v) Loss of the accommodation keys: $30.00 per cottage
Management reserve the right to alter, amend, update and change Policies and Terms and Conditions.